Home – Return & Refund Policy
Return & Refund Policy
Effective Date: June, 2026
At SnapCosm, we want you to receive your order in perfect condition. If there is an issue with your order, please contact us as soon as possible so we can review and resolve it.
A return, replacement, or refund may be considered if you receive:
To be eligible, you must contact SnapCosm within 48 hours of receiving your order.
If your order arrives damaged or you receive an incorrect product, please contact us within the specified timeframe. We may request:
This information helps us verify the problem and process your request efficiently.
For hygiene and product-safety reasons, opened, used, or tampered cosmetic products are generally not eligible for return or refund. Products may also be ineligible if they have been damaged after delivery due to improper storage, misuse, or failure to follow the product instructions.
Returns based solely on a change of mind, personal preference, or incorrect product selection may not be accepted. Customers are encouraged to carefully review product information before placing an order.
If SnapCosm confirms that you received a damaged, defective, or incorrect product, we may offer a replacement, subject to product availability. Where a replacement is not available, an eligible refund may be offered.
Once a refund has been approved, the refund will be processed through the applicable payment method or another suitable method communicated by SnapCosm. Processing times may vary depending on the payment provider or financial institution. For Cash on Delivery orders, SnapCosm may request appropriate payment details or use another mutually agreed refund method.
If a return is approved because SnapCosm sent a damaged, defective, or incorrect product, the applicable return shipping arrangements will be communicated by our support team. Returns sent without prior approval may not be accepted.
To request a return, replacement, or refund, contact SnapCosm through the official contact details provided on our website. Please include:
Our team will review the request and inform you of the next steps.
SnapCosm reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page with an updated effective date.
For questions regarding returns or refunds, please contact SnapCosm through the official contact details available on our website.
SnapCosm
Website: www.snapcosm.com
Email: snapcosm@gmail.com
Phone: +92 3230041243
Address: Lahore, Pakistan
